Get Involved

Event Schedule

8:00 – 8:50

Bright Start: Welcome Coffee, Registration & Itinerary Collection

8:50 – 8:55

Welcome Note From World BI

8:55 – 9:00

Chairpersons Welcome Address

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Irena Šimunić

Hotel General Manager / Lecturer

Aspira University of Applied Sciences Split
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Ryan Haynes

Director

Haynes MarComs
9:00 - 9:25
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Jeremy Wolf

Digital Strategy Consultant

Fairmont Hotels & Resorts

Keynote Presentation: The Future is Booked: Using Predictive Analytics to Drive Hotel Performance

9:25 - 9:50
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Moderator:-

Nicolas Frangos

Chief Executive Officer

ZO The Med Resorts

Strategic Discussion: Are AI Generative Technologies Really Secure for Hotel?

Panellists:-

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Michael Palkowski, PhD

Senior Lecturer

University of East London
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Dr. Alexander Lennart Schmidt

Professor (Lector) of Technological Innovation

Hotelschool The Hague
9:50 – 10:05
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Markku Pajarinen

Director of Sales

MeetingPackage

Partner Slot 1: From Inquiry to Experience: Redefining B2B Hospitality Through Meeting, Event, and Group Sales Automation

10:05 - 10:55

Coffee Break & Networking Session

Smart & Adaptive Guest Experiences

10:55 – 11:20
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Néstor Castanedo Ruiz

Chief Digital Officer (CDO)

Spring Hotels

Presentation 1: Digital Touchpoints for High-End Guest Experiences

  • Managing Guest Expectations and Safety with AI and Smart Solutions
  • How Smart Tech is Transforming Guest Interactions, Safety, and Service in Real Time
  • The Power of Hyperpersonalization, AI Anticipates Guest Needs, Creating Delight While Raising Questions About Privacy
  • Finding the Sweet Spot Between Memorable Guest Experiences and Ethical Data Use
11:20 – 11:35
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Adrianna Rak

Senior Director of Strategy

Tambourine

Partner Slot 2: TBC

11:35 – 12:00
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Mario Manfuro

Senior Director Digital Experience

Radisson Hotel Group

Case Study Presentation: RHG Digital Transformation Journey: From Digital to Experience Transformation

  • Radisson Hotel Group is Positioned as One of the Most Innovative Companies in the Travel Industry
  • How to Drive Growth Through Digital Innovation Embracing a Customer Centric Culture
  • Learn About the Awarded and Recognized Unique RHG Digital Vision
  • Pioneers on Many Aspects Including Immersive Customer Journeys, Reshaping the Future of Hospitality
12:00 - 12:15
Quinta & Quicktext

Partner Slot 3: TBC

12:15 - 13:00
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Moderator:-

Nicolas Frangos

Chief Executive Officer

ZO The Med Resorts

Problem Solution Matrix: AI in Hospitality: Revolutionizing Hyperpersonalization or Crossing the Line?

  • How AI-Driven Personalization Enhances Guest Experiences While Raising Concerns About Data Privacy, Security, and Ethical Boundaries

Panellists:-

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Nuno Leandro

Director Hotel

Arribas Sintra Hotel
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Néstor Castanedo Ruiz

Chief Digital Officer (CDO)

Spring Hotels
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Paul Sarkis

Area Technology Manager

InterContinental Hotels Group
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Alexander Schober

Co-Founder

Codyco
13:00 - 14:00

Luncheon & Networking

14:00 – 14:30

Co-Presentation: The Human-Centric Revolution: Rebuilding PortoBay's Tech for Guests and Staff

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Andre Doria

Head of Digital Empowerement

PortoBay Hotels & Resorts
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Rui Alves

Digital Transformation

PortoBay Hotels & Resorts
14:30 – 14:45
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Magnus Kleist

Chief Sales Officer (CSO)

Pair

Partner Slot 4: Check-In Starts in the Car – Rethinking the First and Last Impression in Hospitality

14:45 - 15:15
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Tomas Holan

Chief Digital Officer (CDO)

OREA Hotels & Resorts

Keynote Presentation: Digital Care - Challenges on the Journey

  • Orea App as the Launchpad
  • Highlight the Limits of Automation and Where Human Interaction Remains Essential
  • Expand into Digital Care Experiences
15:15 - 16:05

Coffee Break & Networking Session

Smart Hospitality

16:05 - 16:30

Partner Slot 5: TBC

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Mihaela Prekalj Radic

Director of Digital Transformation

Aminess Hotels & Resorts
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Fran Kauzlarić

Chief Commercial Officer

Turneo
16:30 - 17:00

Panel Discussion: The Role of Digital Twins in Hotel Management

Moderator:-

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Cesarina Criscione

Co-Founder

Terra Hotels

Panellist:-

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Dr Rajat Dhawan

Chief Digital & Technology Officer

Soho House & Co
17:00

Chairpersons Remarks

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Irena Šimunić

Hotel General Manager / Lecturer

Aspira University of Applied Sciences Split
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Ryan Haynes

Director

Haynes MarComs
17:00 - 18:00

Drinks Reception

18:00

End Of Day One

8:00 – 8:50

Bright Start: Welcome Coffee, Registration & Itinerary Collection

8:50 – 9:00

Chairpersons Welcome Address

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Irena Šimunić

Hotel General Manager / Lecturer

Aspira University of Applied Sciences Split
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Ryan Haynes

Director

Haynes MarComs
9:00 - 9:25
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Gabor Kelemen

Group Director of IT

Danubius Hotels & Ensana Hotels

Featured Presentation: NIS2 in Hospitality: Strategy and Execution

  • Introduction to the NIS2 Directive
  • Danubius Hotels / Ensana – Applicability and Obligations
  • NIS2 Compliance Project Structure
  • Technical Measures
  • Organizational and Procedural Changes
  • Communication and Cooperation
  • Lessons Learned and Challenges
9:25 - 9:40
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Quentin Vuillin

Sales Director

Duetto

Partner Slot 6: From Revenue Management to Profitability Maximization: The Strategic Role of Duetto

9:40 - 9:50

Speed Networking Session

One Question, Many Insights! 🎤
9:50 - 10:20
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Prof. Dr.-Ing Vanessa Borkmann

Head of Business Unit Urban Systems Engineering Research

Fraunhofer Institute for Industrial Engineering IAO

Deep Dive Session: Digital Urban Development and Data-Driven Innovation in Future Tourism and Hospitality

10:20 - 11:00

Coffee Break & Networking Session

Revenue Optimization

11:00 - 11:30

Co-Presentation: The Power of Influencer Marketing in Hospitality

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Alexandru Otero Tamayo

Hotel Account Manager - Digital Marketing

Marriott International
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Otilia Demian

Board Member, FIHR - Romanian Hotel Industry Federation / Director of Business Development, Bacolux Hotels Romania

11:30 - 11:45
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Christopher Meignier

CEO

Blent

Partner Slot 7: From Passive Data to Active Intelligence: Building Impactful Strategic Leadership

11:45 - 12:10
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Dennys Vargas

Director of Revenue

Hotel Excelsior Venice Lido Resort

Presentation 2: Using Economic Indicators to Quantify Long-Term Travel Demand: A Tool for Asset Managers

  • Use Macroeconomic Data Beyond Short-Term Forecasting to Predict Long-Term Travel Demand
  • Apply Analytical Methods to Identify Sustainable Travel Trends and Future Market Shifts
  • Translate Insights into Actionable Strategies for Renovations, Acquisitions, and Revenue Optimization
12:10 - 12:35
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Moderator:-

Jon Siberry

Director of Revenue Management / Group Revenue Manager

Z Hotels / Sarova Hotels

Connecting Circle: Luxury vs. Budget: Which Model will Dominate the Future of Hospitality Revenue?

Panellists:-

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Dr. Alexander Lennart Schmidt

Professor (Lector) of Technological Innovation

Hotelschool The Hague
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Laurenz Schwarzhappel

CEO and Founder

Global Living

Nex-Gen Hospitality

12:35 - 13:00
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Luis Fernandez Garcia

Hotel Director

HOTEL CASA LORENZO SL

Case Study Presentation: How Technology can Impact and Turn a Hotel into a Destination

13:00 - 14:00

Luncheon & Networking

14:00 - 14:25

Presentation 3: The Digital Hotel Revolution: Next-Gen Tech for a Seamless Stay

14:25 - 14:50
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Laurenz Schwarzhappel

CEO and Founder

Global Living

Presentation 4: AI in Hospitality: Opportunity or Overhype?

14:50 - 15:20
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Moderator:-

Dr. Alexander Lennart Schmidt

Professor (Lector) of Technological Innovation

Hotelschool The Hague

Open Discussion: The Next Big Trend in Hotel Guest Services

Panellists:-

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Luis Fernandez Garcia

Hotel Director

HOTEL CASA LORENZO SL
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Laurenz Schwarzhappel

CEO and Founder

Global Living
15:20 - 15:30

Snap & Share Contest
Give Attendees a Few Minutes to Snap a Picture that Captures the Essence of the Conference or a Specific Theme. Share it on LinkedIn, Tagging World BI. The Photo with the Most Likes Wins a Surprise Gift! Ready, set, SNAP!

15:30 - 15:40

Chairs Closing Remarks

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Irena Šimunić

Hotel General Manager / Lecturer

Aspira University of Applied Sciences Split
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Ryan Haynes

Director

Haynes MarComs
15:40

End Of The Conference