Event Schedule
8:00 – 8:50
Bright Start: Welcome Coffee, Registration & Itinerary Collection
8:50 – 8:55
Welcome Note From World BI
8:55 – 9:00
Chairpersons Welcome Address
Irena Simunic
General Manager
Bluesun Hotels & Resorts
Ryan Haynes
Director
Haynes MarComs
9:00 - 9:25
Jeremy Wolf
Digital Strategy Consultant
Fairmont Hotels & Resorts
Keynote Presentation: The Future is Booked: Using Predictive Analytics to Drive Hotel Performance
9:25 - 9:50
Strategic Discussion: Are AI Generative Technologies Really Secure for Hotel?
Moderator:-
Nicolas Frangos
Chief Executive Officer
ZO The Med Resorts
Panellist:-
Michael Palkowski, PhD
Senior Lecturer
University of East London
9:50 - 10:05
Quicktext
Partner Slot 1: TBC
10:05 - 10:55
Coffee Break & Networking Session
Smart & Adaptive Guest Experiences
10:55 – 11:20
Néstor Castanedo Ruiz
Chief Digital Officer (CDO)
Spring Hotels
Presentation 1: Digital Touchpoints for High-End Guest Experiences
- Managing Guest Expectations and Safety with AI and Smart Solutions
- How Smart Tech is Transforming Guest Interactions, Safety, and Service in Real Time
- The Power of Hyperpersonalization, AI Anticipates Guest Needs, Creating Delight While Raising Questions About Privacy
- Finding the Sweet Spot Between Memorable Guest Experiences and Ethical Data Use
11:20 – 11:45
Mario Manfuro
Senior Director Digital Experience
Radisson Hotel Group
Case Study Presentation: RHG Digital Transformation Journey: From Digital to Experience Transformation
- Radisson Hotel Group is Positioned as One of the Most Innovative Companies in the Travel Industry
- How to Drive Growth Through Digital Innovation Embracing a Customer Centric Culture
- Learn About the Awarded and Recognized Unique RHG Digital Vision
- Pioneers on Many Aspects Including Immersive Customer Journeys, Reshaping the Future of Hospitality
11:45 – 12:05
Markku Pajarinen
Director of Sales
MeetingPackage
Partner Slot 2: From Inquiry to Experience: Redefining B2B Hospitality Through Meeting, Event, and Group Sales Automation
12:05 - 13:00
Moderator:-
Nicolas Frangos
Chief Executive Officer
ZO The Med Resorts
Problem Solution Matrix: AI in Hospitality: Revolutionizing Hyperpersonalization or Crossing the Line?
- How AI-Driven Personalization Enhances Guest Experiences While Raising Concerns About Data Privacy, Security, and Ethical Boundaries
Panellists:-
Nuno Leandro
Director Hotel
Arribas Sintra Hotel
Néstor Castanedo Ruiz
Chief Digital Officer (CDO)
Spring Hotels
Paul Sarkis
Area Technology Manager
InterContinental Hotels Group
13:00 - 14:00
Luncheon & Networking
14:00 – 14:25
Co-Presentation: The Human-Centric Revolution: Rebuilding PortoBay's Tech for Guests and Staff
Andre Doria
Head of Digital Empowerement
PortoBay Hotels & Resorts
Rui Alves
Digital Transformation
PortoBay Hotels & Resorts
14:25 – 14:40
Partner Slot 3: TBC
14:40 - 14:50
Speed Networking Session
Scavenger Hunt Task: Exchange 5 Business Cards
Smart Hospitality
14:50 – 15:15
Featured Presentation: Zero-Waste Hotels: The Next Big Sustainability Trend
- Eliminating Single-Use Plastics, Reducing Food Waste, and Reusing Resources to Close the Loop
- Engaging Travelers with Green Choices, from Refill Stations to Eco-Friendly Amenities
- Positioning Zero-Waste Practices as a Competitive Edge to Attract Sustainability-Conscious Guests
15:15 - 15:30
Magnus Kleist
Chief Sales Officer (CSO)
Pair
Partner Slot 4: Check-In Starts in the Car – Rethinking the First and Last Impression in Hospitality
15:30 - 16:00
Coffee & Networking Break
16:00 - 16:25
Tomas Holan
Chief Digital Officer (CDO)
OREA Hotels & Resorts
Keynote Presentation: Digital Care - Challenges on the Journey
- Orea App as the Launchpad
- Highlight the Limits of Automation and Where Human Interaction Remains Essential
- Expand into Digital Care Experiences
16:25 - 17:00
Cesarina Criscione
Co-Founder
Terra Hotels
Panel Discussion: The Role of Digital Twins in Hotel Management
17:00
Irena Simunic
General Manager
Bluesun Hotels & Resorts
Chair Closing Remarks
End Of The Day 1
8:00 – 8:50
Bright Start: Welcome Coffee, Registration & Itinerary Collection
8:50 – 9:00
Chairpersons Welcome Address
Irena Simunic
General Manager
Bluesun Hotels & Resorts
Ryan Haynes
Director
Haynes MarComs
9:00 - 9:25
Gabor Kelemen
Group Director of IT
Danubius Hotels & Ensana Hotels
Featured Presentation: NIS2 in Hospitality: Strategy and Execution
- Introduction to the NIS2 Directive
- Danubius Hotels / Ensana – Applicability and Obligations
- NIS2 Compliance Project Structure
- Technical Measures
- Organizational and Procedural Changes
- Communication and Cooperation
- Lessons Learned and Challenges
9:25 - 9:40
Quentin Vuillin
Sales Director
Duetto Research Limited
Partner Slot 5: TBC
9:40 - 10:20
Prof. Dr. Vanessa Borkmann
Professor of Tourism with a Focus on Hotel Management
SRH Berlin University of Applied Sciences
Deep Dive Session: Digital Urban Development and Data-Driven Innovation in Future Tourism and Hospitality
10:20 - 11:00
Coffee Break & Networking Session
Revenue Optimization
11:00 - 11:25
Deep Dive Session: The Power of Influencer Marketing in Hospitality
11:25 - 11:55
Presentation 2: Revenue Management Optimization Using Machine Learning Tools
11:55 - 12:10
Speed Networking Session
One Question, Many Insights! 🎤
12:10 - 12:35
Dennys Vargas
Director of Revenue
Hotel Excelsior Venice Lido Resort
Presentation 3: Using Economic Indicators to Quantify Long-Term Travel Demand: A Tool for Asset Managers
- Use Macroeconomic Data Beyond Short-Term Forecasting to Predict Long-Term Travel Demand
- Apply Analytical Methods to Identify Sustainable Travel Trends and Future Market Shifts
- Translate Insights into Actionable Strategies for Renovations, Acquisitions, and Revenue Optimization
12:35 - 13:00
Moderator:-
Jon Siberry
Director of Revenue Management / Group Revenue Manager
Z Hotels / Sarova Hotels
Connecting Circle: Luxury vs. Budget: Which Model will Dominate the Future of Hospitality Revenue?
13:00 - 14:00
Luncheon & Networking
Nex-Gen Hospitality
14:00 - 14:25
Luis Fernandez Garcia
Hotel Director
HOTEL CASA LORENZO SL
Case Study Presentation: How Technology can Impact and Turn a Hotel into a Destination
14:25 - 14:50
Presentation 4: The Digital Hotel Revolution: Next-Gen Tech for a Seamless Stay
14:50 - 15:15
Transformative Discussion: Securing Hospitality: Best Practices in Hotel IT Infrastructure & Data Protection
- Invest in Secure Networks, Cloud Solutions, and System Redundancies to Ensure Operational Continuity
- Safeguard Guest Information with Encryption, GDPR Compliance, and Strong Access Controls
- Cybersecurity Culture
15:15 - 15:45
Panellist:-
Luis Fernandez Garcia
Hotel Director
HOTEL CASA LORENZO SL
Open Discussion: The Next Big Trend in Hotel Guest Services
15:45 - 16:00
Snap & Share Contest
Give Attendees a Few Minutes to Snap a Picture that Captures the Essence of the Conference or a Specific Theme. Share it on LinkedIn, Tagging World BI. The Photo with the Most Likes Wins a Surprise Gift! Ready, set, SNAP!
16:00
